Club Fitness Reviews and Complaints

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Club Fitness Reviews

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  • Club Fitness is Horrible!!



    Club fitness is a sneaky horrible company. Don't sign up for a membership they will lie to you about it. I joined a yr ago, decided to freeze my account because I was no longer attending the gym, but I was told I had a yr contracts. I waited and when it was time to cancel they made me print out the form and mail it. You have to wait 30days before they even try to approve it, which your account can not be frozen during this process. They tried to take money out of my account even after I sent in the form and a month had passed. When I called one of their locations to make sure I... More...
    (Advertising)
    lajordan1s's Picture   lajordan1s    1 Comments   Comments
  • Club Fitness Granite City, IL



    I have a few issues I would like to discuss with you concerning the club fitness in Granite City. I have always been disappointed with the services at the Granite City Club Fitness. There are no classes, no baby sitting and no locker rooms. We pay the same amount as other members with half the services. There are always a great number of machines broken and most of the TVs have been removed or do not work. Part of he reason I joined club fitness in Granite City is because it is conveniently close and my workout goes so much faster when I have a TV to watch. Lately, I have noticed... More...
    (Miscellaneous)
    paulasue2's Picture   paulasue2    0 Comments   Comments
  • Club Fitness is a SCAM and has horrendous customer service to boot!



    Club Fitness is charging me a cancellation fee, however, when I signed up I was told that if I paid for the more expensive plan I would not have one. I signed up at the Dogtown location. I believe that I was lied to when I signed up. I went in to sign up with a mailer advertising membership for $10/month. I was talked into paying $20/month in order to not have a cancellation fee. I went this route because I knew I would be moving in about 6 months. In December, before I moved, I went into the Dogtown location to cancel my membership. I was told that I had to do it online. Once I got online... More...
    (Miscellaneous)
    mc678's Picture   mc678    0 Comments   Comments
  • Club fitness cancelation fee



    I joined club fitness under a no contract plan that i was told meant that I could cancel anytime and not be charged. Do to the conditions of the gyms that were the most conveniently located to me being quite poor (lots of non functioning cardio equipment) I decided to switch to a different gym. My account has been "frozen" where the membership is paused essentially, you don't pay and you can't use facilities for the past few months and was scheduled to continue to be frozen until next year. Upon finding a new gym i enjoyed I canceled my club fitness membership, in order... More...
    (Miscellaneous)
    vlc1984's Picture   vlc1984    1 Comments   Comments
  • Contract Sacm



    Here's what happened - My husband and I wanted to sign up for the $10.00 per month membership..... The sales person/personal trainer tries to sell me the PT packages, we kindly decline and ask again for the $10.00 a month membership. He hands me the paper work and say sign here, sign here, initial here, initial here - you both now have the $10.00 a month package. Guess what - that is not what I have!! I am being charge $33/month instead of $20.00 per month. I also just received my annual membership fee - have only been with the gym for 3 months, last time I checked the word annual... More...
    (Miscellaneous)
    dmfeager's Picture   dmfeager    0 Comments   Comments
  • Club Fitness Rehoboth Beach DE, horrible customer service!



    Around December 2011 my mother bought me a year gym membership as a Christmas present. Instead of having a monthly fee she paid the full year upfront on her credit card. My mom made it clear that it was a gift and she only wanted a year the employee made no mention that after the year she would automatically be charged $60. So it came as a surprise when she checked her credit card statement and saw a $60 charge to reup, unfortunately she did not catch it until she was charged for three months following that. Then when she talks to the manager he tells her there is nothing he can do, we... More...
    (Miscellaneous)
    shaynahhop's Picture   shaynahhop    2 Comments   Comments
  • READ THE FINE PRINT BEFORE SIGNING!!!!



    Be sure to read your printed contract before you sign because what they tell you and what you are signing are two different things. They say it's month to month and you can cancel at any time but it is not. Regardless what the commercial says or when they tell you it's month to month and you can cancel at anytime, it's a lie! My husband and I signed up and confirmed, is this month to month and we could cancel at any time and they said yes but it is not! We travel a lot and we knew we would not even be living here by the following summer as we signed up in August of... More...
    (Spa Services)
    samkrock's Picture   samkrock    0 Comments   Comments
  • Misleading sales practices



    On 1/6/12, I entered the Brentwood Club Fitness location. After telling the sales person, initials ESE that I only wanted to purchase the $10/month option, he told me that if I want to try the $20/month (which provides access to all locations) option I can easily downgrade at any time. I questioned this and he reassured me multiple times that I could downgrade at any time. Today, 11/26/12 I have only ever visited the Brentwood location and decided to downgrade, per our verbal agreement. Corporate offices refused to downgrade the membership, and stated that the written contract for the... More...
    (Beauty)
    sl310449's Picture   sl310449    0 Comments   Comments
  • Stay at home mother



    I despise Club Fitness with a passion. I am completely dumbfounded by their lack of help or understanding for their members. I have been a member of Club Fitness for over a year. I started out as a member at the Rock Hill Club location which was located by the Blockbuster at Kortwright and Manchester. When I joined, Josh Aichs was the General Manager. He was a wonderful manager in my opinion...helpful and friendly...always welcoming. Rock Hill Club Fitness has since moved to a new location next to the Steinmart on Manchester. Josh left this location because he had been abused daily by... More...
    (Parenting, Nannies, Babies, Family)
    asiddiqui5432's Picture   asiddiqui5432    5 Comments   Comments
  • Club Fitness--check BBB reviews!



    Aside from not being particularly impressed with anything associated with Club Fitness, I joined any way. If I knew then what I know now... Before you do anything CHECK THE BETTER BUSINESS BUREAU COMPLAINTS. Keep in mind that a lot of people try to resolve problems on their own and don't report to the BBB. I myself tried for three long months to cancel my membership and finally had to close the bank account that Club Fitness was charging. (After my sympathetic banker promised not to charge me for resulting overdrafts.) More...
    (Beauty)
    MemeBobinski's Picture   MemeBobinski    3 Comments   Comments

Club Fitness Reviews By Product


Club Fitness Comments


ccamp says: (6 years ago)
 0
I was a member of the Las Cruces New Mexico Club fitness. All went well until I could not go any more and tried cancel the membership per the contract. I advised them in writing, they kept charging me, I filed a protest to my credit card company, they refunded the money and blocked there bill. They changed there billing company name and charged me again. I filed another protest and won that one too. The stopped charging my card but billed me directly. When I finally talked to someone about the writen canelation. She did not say they did not get it, only that since I did not send it certified I could not prove it. This has gone on for 18 months. They are turning me over to collections, even though I have sent in the canelation again, this time certified.




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