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Club Fitness Complaint - Club Fitness is Horrible!!
Club Fitness Complaint

Club Fitness Complaint

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Club Fitness is Horrible!!


Club fitness is a sneaky horrible company. Don't sign up for a membership they will lie to you about it. I joined a yr ago, decided to freeze my account because I was no longer attending the gym, but I was told I had a yr contracts. I waited and when it was time to cancel they made me print out the form and mail it. You have to wait 30days before they even try to approve it, which your account can not be frozen during this process. They tried to take money out of my account even after I sent in the form and a month had passed. When I called one of their locations to make sure I could cancel without the $60 cancelation fee this particular location (delmar, St. Louis, mo) told me I wouldn't have to pay the $60 because my year was over, but it was a lie. I called their corporate office and they told me my membership couldn't be cancelled unless I paid the cancellation fee ($60) which I was told I no longer had to pay past a yr.; it was a lie. Now they won't cancel my membership unless I pay the $60 and they won't allow me to freeze my account because I sent in the cancellation form. Their employees do not tell you the truth about your membership they'll tell you anything to get you to sign up. Big mistake! They will do any and everything to take your money. I've been mislead the entire time I spent with their company. Their financial department is a scam!


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